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Frequently asked questions

What's the difference between autoscaling and load balancing?

Same effect — a faster site — different mechanics. Autoscaling gives your site access to as many resources as it needs when it gets busy. Load balancing spreads traffic across multiple servers so other busy sites on the platform never affect yours, and keeps you online even if a server fails.

Where is my website hosted?

In origin data centers in Reading, UK or Dallas, USA, with a global CDN at the edge. Email runs on separate servers so it does not slow your site.

Do you include DDoS protection?

Yes — 1 Tbps+ anti-DDoS mitigation, free with every plan. Plus wildcard SSL, malware scanning and brute-force protection.

Do you support two-factor authentication?

Yes. Every account can enable 2FA from the control panel.

Will you migrate my existing site for free?

Yes — automatic free migration from cPanel, Plesk, DirectAdmin, Heart Internet, WordPress and Fasthosts. For trickier moves, open a ticket and we'll handle it.

What happens when my site gets a traffic spike?

Nothing bad. Autoscaling instantly assigns more bandwidth, memory and processing — your visitors never notice.